General Terms and Conditions for PromeAI


These terms and conditions govern your use of the PromeAI website and services. By using our website and services, you agree to be bound by these terms and conditions.

Use of Services

Our services include image processing and generation using artificial intelligence. You may use our services for personal or commercial purposes, subject to the restrictions outlined in these terms and conditions.

Intellectual Property

All intellectual property rights in our website and services, including but not limited to copyright, trademarks, and patents, are owned by PromeAI. You may not use our intellectual property without our prior written consent.

User-Generated Content

You are solely responsible for any content you upload or submit to our website for processing or generation. You represent and warrant that you have all necessary rights to use and submit the content, and that the content does not violate any laws or infringe any rights of third parties.

Prohibited Uses

You may not use our website or services for any illegal or unauthorized purposes, or in any way that violates these terms and conditions. Prohibited uses include, but are not limited to, hacking, spamming, and infringing the intellectual property rights of third parties.

Limitation of Liability

We are not liable for any damages arising from your use of our website or services, including but not limited to direct, indirect, incidental, or consequential damages. We are also not liable for any damages arising from the use or processing of user-generated content.

Refund Policy

1. Refunds within 7 Days

For orders placed within the last 7 days, you may apply for a refund by contacting our customer service. The refund rules are as follows:
1.1 Refund amount will be calculated based on the remaining days of your membership corresponding to the order.

2. Refunds after 7 Days

For orders placed more than 7 days ago, a refund may be requested for the following valid reasons by contacting our customer service (we will assess the reasonableness and authenticity of the request, thus refunds are not guaranteed in this situation):
2.1 Our software is unable to function properly for an extended period (more than 7 consecutive days).
2.2 In the event of purchasing an incorrect package, it is possible to exchange it for another package available from PromeAI.
2.3 In the event of duplicate purchases caused by payment platform issues.

3. Special Circumstances Not Eligible for Refunds

3.1 Orders purchased through non-official channels.
3.2 Customers who have entered into a specific contract, subject to the terms of the contract.
3.3 Orders that do not meet the refund conditions and placed more than 7 days ago.

4. Cancellation of Membership and Currency

Upon completion of the refund, the corresponding membership would be cancelled and the subscribed coins would be withdrawn.

5. Refund Processing Time

Generally, we process the refund within 3-7 working days. However, the actual refund time may vary depending on your payment method. Additionally, due to public holidays, the refund processing time may be longer than expected but generally will not exceed 20 days. If you have not received your refund 20 days after the approval of your refund request, please contact us to inquire about the status of your refund.


You agree to indemnify and hold harmless PromeAI and its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use or misuse of our website or services, or from your violation of these terms and conditions.


We may terminate your access to our website or services at any time, without notice or liability, if we believe that you have violated these terms and conditions or any applicable laws or regulations.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the jurisdiction where PromeAI is located. Any disputes arising from these terms and conditions will be resolved in the courts of that jurisdiction.

Changes to these Terms and Conditions

We may update these terms and conditions from time to time. We will notify you of any changes by posting the new terms and conditions on our website.

If you still have questions about Terms and Conditions, please contact us at [email protected]